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Fire

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1. What is a recreational fire?
2. Do I need a permit for a recreational fire?
3. Do I notify anyone if I’m having a recreational fire?
4. What do I do if my smoke detector beeps?
5. How often should I check my smoke detector?

General

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1. What are your hours?
2. Where can I get a driver's license renewed, license tabs, or a passport?
3. I’m just moving in and need to contact utility companies to put the service in my name. Who should I call?
4. Where is the Post Office and how can I contact them?
5. Does the city provide garbage collection?
6. Where do I get recycling bins?
7. Is broadband Internet service available in Chanhassen?
8. Do I need to license my dog or cat?
9. How can I get a map of Chanhassen?
10. Where can I find information about my property?
11. What is the phone number for the SouthWest Metro Chamber of Commerce?

Landscaping

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1. Are there any restrictions on where I can plant trees and shrubs?
2. Will someone at City Hall answer my questions about trees or shrubs?
3. Do I need a permit to cut down a tree?
4. How do I get my landscape escrow released?
5. How do I dispose of tree branches or yard waste?

Law Enforcement

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1. Where do I call to report a crime or other law enforcement concern?
2. How can I receive a copy of a report or access other law enforcement records?
3. How do I remain anonymous when reporting an incident?
4. How do I obtain a permit to purchase a handgun?
5. Is there always a law enforcement officer at city hall?
6. What are juvenile curfew hours?

Parks & Recreation

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1. How do I reserve a picnic shelter/site for a group event?
2. What is the Recreation Center’s phone number and where is it located?
3. Where is the Chanhassen Skate Park?
4. How can I report a park maintenance suggestion or complaint?
5. Are pets allowed in parks and on trails?
6. Does Chanhassen have a pooper scooper law?
7. What are the hours of operation for Chanhassen parks?
8. Are there any volunteer opportunities available in the Park & Recreation Department?
9. How do I register my child for a park and recreation program?

Permits and Inspections

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1. What is the purpose of a Building Permit?
2. How long does it take to get a building permit?
3. Do you have a list of contractors from which you can recommend a builder, plumber, etc?
4. Do I need a permit for a shed?
5. Do I need a permit for a fence?
6. Do I need a permit for a retaining wall?
7. Do I need to be home for a deck inspection?
8. Do I need a permit to install a patio or replace my front sidewalk?
9. When you say my deck footings must be 18 inches in diameter, does that mean all the way from the surface down 42 inches in depth?
10. Where and when do I need smoke detectors in new homes, existing homes and additions?
11. Do I need 4-mil poly on both sides of my basement walls?
12. I am having problems with my house i.e. siding rippling, roof leaking, foundation cracking, etc. I want the city to come out and complete an inspection and tell me what is wrong.
13. I have a complaint about my builder not correcting things in my house. What should I do?
14. Does your department handle electrical inspections?

Planning & Zoning

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1. Where can I find out about current development and projects within the City?
2. Can I subdivide my property?
3. How is a setback measured?

Public Works

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1. Who should I call if my street light is burned out?
2. What are the City’s Winter Parking Rules?
3. What if a snowplow hits my mailbox?
4. What if my sod or landscaping is damaged by a snowplow?

Senior Center

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1. What are the Senior Center hours?
2. Where is the Senior Center located?
3. At what age may I participate in Senior Center activities?
4. Do I need to be a resident of Chanhassen to attend the Senior Center?
5. Is there a membership fee?
6. Where can I find information regarding the Senior Center?
7. Where can I find transportation for social and medical appointments?

Sewer & Water Utilities

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1. How do I report a Water/ Sewer Main Break?
2. Why is my water sometimes discolored or rusty looking?
3. What is my water’s hardness?
4. How do I turn off the water supply to my house in the event of a scheduled plumbing repair?
5. Is the City responsible for plumbing leaks?
6. What is my drinking water quality?
7. Why is chlorine added to our water?
8. Why is fluoride added to the water?
9. Who should I call about a problem or question about my drinking water?
10. Why does Chanhassen flush fire hydrants?
11. How much of the city has treated water?
12. Where can I find my water meter and how can I use it to check leaks?
13. What causes the spots on my dishes?
14. Why does the water sometime look milky?
15. How can I use my water meter to check for leaks?
16. What is the small metal disk in my yard or driveway?
17. Why does my water smell like rotten eggs and how do I get rid of it?

Surface Water Resources

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1. What is the odor coming from the pond?
2. Why is the pond green?
3. Why are there so many geese?

Utility Billing

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1. How does a new resident sign up for utility billing?
2. How often do I receive a utility bill?
3. How can I pay my utility bill?
4. What services am I being billed for?
5. I haven't used any water, how come I'm still getting a bill?
6. I own an empty piece of land, why do I still receive a bill?
7. Why am I getting charged for a storm water management fee if I'm not connected to water?
8. How can I check that my bill is accurate?
9. It's the first bill of the year, why did my sewer charge go up?
10. How is my consumption listed on the bill?
11. How do I cancel my utility service if I am moving out of my residence?
12. Why is my bill higher than usual?
13. How is my water and sewer rate calculated?

Voting & Elections

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1. Where do I vote?
2. How do I get an absentee ballot?
3. How do I file for city office?
4. Where can I see a sample ballot for the upcoming election?
5. How do I register to vote?
6. How do I become an election judge?
7. Where can I find Chanhassen's election results?