Chanhassen residents receive utility bills on a quarterly basis. Not all residents have the same quarter for billing. Your quarterly billing is determined by your place of residence within the city.
Payment Options for Utility Bills
Payment is accepted by check or cash, in person or by mail.
Automatic Payment Plan
The City of Chanhassen is pleased to announce that starting July 1, 2006, city utility billing customers can have their quarterly utility bills automatically deducted from their checking or savings account (ACH).
This new service not only is a convenient way for customers to pay their bills, after the initial setup, the service will save the city staff hours in processing utility bill payments.
Here's how it works. Click HERE to download the form. Fill in all the required information and attach a voided check if you want to use your checking account, or a deposit slip if you'd like the payment to come out of your savings account. Once the form has been received by the city and the account information entered, your next bill will automatically be taken out of the bank account you have chosen on the bill's due date. From that point forward, you will never have to write a check or come in and make a payment on your utility billing account.
If you have questions about Automatic Payment, email Katie Reed, Utility Billing Clerk or call her at 952-227-1144.
NEW! Online Bill Pay
The City of Chanhassen is now offering the convenience to view your account history and to pay your city utility bill by credit card online.
Benefits of using the online service include:
- Check the balance due on your account
- Compare your water usage for the last year
- View billing statements and payments made to your account in the last year
- Ability to receive an e-mail notification when your quarterly bill is available
- Keep updated on important information happening in the City of Chanhassen
- Receive important messages pertaining to your utility account
- Multiple utility accounts can be viewed by logging in with one user name
- The option to pay your utility bill with a Visa or MasterCard
Click HERE to sign up or log in.
If you have questions about Online Bill Pay, email Katie Reed, Utility Billing Clerk or call her at 952-227-1144.
Utility Rates Effective January 1, 2010
Water and sewer rates are calculated as follows:
- Water
Fixed Rate - $5.00 (minimum charge per quarter)
First 5,000 gallons - $1.00 per 1,000 gallons
5,001-25,000 gallons - $2.00 per 1,000 gallons
25,001-50,000 gallons - $2.49 per 1,000 gallons
Over 50,000 gallons - $2.89 per 1,000 gallons
- Sewer
First 5,000 gallons - $19.45 (minimum charge)
Over 5,000 gallons - $3.78 per 1,000 gallons of water used
- The flow charge is based on the winter quarter water usage (the winter quarter is the 1st billing of the new year - received at the end of January, February or March)
Quarterly bills also include charges for:
- Stormwater Management
There is also a charge for the stormwater system maintenance. The residential rate is $8.77 per quarter. The commercial/industrial rate is based on lot size and hard-surface coverage, which generates runoff.
- Water Testing Fees
The United States Environmental Protection Agency has mandated more stringent water quality testing procedures throughout the country. The city charges $8 per year for every water connection to cover our costs of the increased testing. This testing includes sending random samples to the state every week to be tested for bacteria, and once a year for lead and copper.
Click HERE for information on how to read your utility bill.
If you need additional information, contact Utility Billing at 952-227-1144 or check our Utilities FAQs.
Water Conservation
Click HERE to view a pamphlet showing tips for finding and fixing water leaks.
Click HERE to be redirected to the City's Water Wise Program web page for water-saving tips, learning opportunities, and current Water Wise programs.